Privacy Policy

1. Introduction

Tessera Mind ("we," "our," "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, store, and share personal data in connection with our artificial intelligence consulting services. It applies to all interactions with our website and services.

If you have questions about this policy, you can reach us at [email protected] or at our office at 26/1 Soi Thonglor 13, Sukhumvit 55, Watthana, Bangkok 10110, Thailand.

2. Data We Collect

We collect personal data that you provide directly to us when you fill out contact forms on our website, send us emails, or engage with our services. This typically includes your name, email address, phone number (if provided), and any message content you submit. We may also collect company name and job title when relevant to a service inquiry.

In addition, our website may automatically collect certain technical data through cookies and similar technologies, including your IP address, browser type, pages visited, and time spent on our site. This data helps us understand how visitors use our website so we can improve the experience.

3. How We Use Your Data

We use personal data for the following purposes: responding to your inquiries and service requests; delivering our consulting services under agreed terms; sending project-related communications; improving our website and services based on usage patterns; and meeting legal and regulatory obligations under Thai law.

We do not use your personal data for automated decision-making that produces legal effects. Marketing communications are only sent with your prior consent, and you can withdraw that consent at any time.

4. Legal Basis for Processing

Under Thailand's Personal Data Protection Act (PDPA), we process personal data based on one or more of the following legal grounds: your explicit consent; the necessity to perform a contract or take steps prior to entering into a contract; our legitimate interests in operating and improving our business, provided these interests do not override your rights; and compliance with legal obligations.

5. Data Sharing

We do not sell personal data to third parties. We may share data with trusted service providers who assist in operating our website and delivering services, such as hosting providers and analytics platforms. These providers are contractually required to protect your data and use it only for the purposes we specify.

We may also disclose personal data if required by law, court order, or governmental regulation, or if necessary to protect our rights or the safety of others.

6. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS), access controls limiting who within our organization can view personal data, and regular reviews of our security practices.

While we take reasonable steps to protect your data, no method of transmission over the Internet or electronic storage is completely secure. We encourage you to take steps to protect your own information as well.

7. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy. Contact form submissions are retained for up to 24 months unless a longer period is required for an active business relationship. Analytics data is retained in anonymized form. When data is no longer needed, it is securely deleted or anonymized.

8. Cookies

Our website uses cookies and similar technologies to improve functionality and analyze usage. You can manage your cookie preferences through the cookie settings on our homepage or through your browser settings. For more details, please review our Cookie Policy.

9. Your Rights

Under the PDPA, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data where there is no legitimate reason for continued processing; withdraw consent where processing is based on consent; request restriction of processing in certain circumstances; object to processing based on legitimate interests; and request portability of your data in a machine-readable format.

To exercise any of these rights, contact us at [email protected]. We aim to respond to all requests within 30 days. If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand.

10. Third-Party Links

Our website may contain links to external websites that are not operated by us. We have no control over the content or privacy practices of those sites and are not responsible for their privacy policies. We encourage you to review the privacy policy of any external site you visit.

11. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children. If we become aware that we have collected data from a person under 18, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please contact:

Tessera Mind

26/1 Soi Thonglor 13, Sukhumvit 55, Watthana, Bangkok 10110, Thailand

Email: [email protected]

Phone: +66 2 714 8536